Contact support
How to reach the Fiskil team and what to include so your question is answered fast.
There are a few ways to get help:
- Email — support@fiskil.com. Best for anything involving account details, IDs, or attachments.
- Ask AI — the assistant on this help center answers questions instantly from the documentation, any time.
- Console — reach the team through the Fiskil Console, where your account context is already attached.
What to include
The fastest resolutions come from messages the team can act on immediately. Where relevant, include:
- Environment — sandbox or production.
- IDs — consent or arrangement IDs, connection IDs, end user IDs, product IDs, or your Team ID. IDs let the team look at the exact records involved.
- Timestamps — when the issue occurred, with a timezone.
- Institution name — the bank or energy retailer involved, if the issue relates to a specific connection.
- The request and the error — the endpoint you called and the full error payload or response body. Screenshots help for Console issues.
- What you expected vs what happened — one sentence on each.
Never share secrets
Don't include API keys, passwords, access tokens, or full card numbers in a support message. IDs are safe to share; credentials are not.
What to expect
Support replies by email during business hours. Straightforward questions are typically answered directly; issues that need engineering or compliance input are escalated, and the team will keep you updated on the same thread until it's resolved.
If your question is about going live, see Move from sandbox to production first — it covers the most common launch issues.