I can't sign in to the Consumer Dashboard
What to try when the sign-in email doesn't arrive or the dashboard won't let you in.
The Consumer Dashboard is where you view and manage your data sharing. If you're having trouble signing in, here's how it works and what to try.
How sign-in works
There's no password. You enter your email address, select Sign In, and we email you a secure link. Clicking that link signs you in automatically.
No password is normal
The dashboard will never ask you for a password — and Fiskil never asks for your bank password anywhere. If something asks you for one, stop and see Is this Fiskil request legitimate?
The sign-in email hasn't arrived
Try these steps in order:
- Check your spam or junk folder. The email comes from Fiskil and can sometimes land there.
- Wait a few minutes and try again. Email can occasionally be delayed.
- Double-check the email address. Use the same email address you gave when you connected your account through the app. A different address won't have your consents linked to it.
- Try a different browser, or a private/incognito window. This rules out anything saved in your browser getting in the way.
Still can't get in?
If nothing arrives after trying a couple of browsers and waiting, the problem is likely on our side — occasionally a technical issue stops the sign-in email being sent, and that's something we need to fix, not anything you've done wrong.
Email support@fiskil.com and tell us:
- The email address you're trying to sign in with.
- Roughly when you tried.
We'll investigate, and if you were trying to view or stop a data sharing consent, we can also do that for you directly — see How do I stop sharing my data?